Frequently Asked Questions

Reservations / Bookings:

• How do I know if Willtransfer recieved my reservation / booking?

  Once you have completed your reservation / booking, you will recieve a confirmation e-mail. Please make sure that all your details are correct. In any other case please contact us.

• Can I make a last - minute reservation?

  Yes, it is possible to book your transfer at any time. However if you book your transfer in less than 12 hours please give us a call for a quick verbal confirmation. 

• Why choose a round trip?

  Book your round trip and take advantage of our special discounts.

• Will anyone else be travelling with me in the same vehicle?

  No. Willtransfer provides only private transfers.

• Are your prices fixed?

  Yes, our prices are fixed for pre-booked transfers. However, if there are any additional drop-offs, pick-ups or diversions from the pre-booked route, there will be additional charges. Our prices for excursions do not include sightseeing tickets and fees and tour guide.

• What luggage entitlement will I have?

  Every person can carry a medium size baggage and one personal item. If you have any additional or oversize items please let us know in advance.

• Which vehicle should I select?

  We suggest you select the most suitable vehicle, based on the number of passengers, pieces of  luggage and / or any extra needs (wheelchair) .

• Is it possible to have two different pick-up / drop-off points with a single reservation?

  Yes, if the pick-up / drop-off points are within the pre-booked route you can make an extra stop, with no additional cost. In any other case please make two separate reservations. If you have any queries please contact us.

• I can't find my pick-up / drop-off point from the drop-down list of the reservation form. How can I make the reservation and get a quote?

  Please select  "Other/Not listed" from the drop-down list of the ''pick-up'' / ''drop-off'' field of the reservation form. We will contact you and provide the information you need.  Alternatively you can give us a phonecall or contact us via Viber, What's up, e-mail.

Extras:

• Passenger with special needs?

  Our mission is to provide an excellent service to all our passengers. If you have any medical equipment with you (wheelchair) please check for a suitable vehicle or contact us to help you about the suitable car.

• We have children travelling with us, can you provide child/infant seats?

  Yes, when you make your reservation please indicate the number of child/infant seats you will need.

Payment / Refund:

• Is it possible to receive an invoice for the transfer?

  Yes. If you require an invoice, please state it on the "comments" section of the reservation form, along with all the relevant details (Company name, V.A.T, Company address, Job). We will send you an electronic copy via e-mail, while the hard copy will be provided on the day of the transfer by the driver.

• What payment methods do you accept?

  Payments can be made by the following methods:

1. cash to the driver.

2. credit or debit card (POS).

• What payment cards do you accept?

  .Visa, American Express, Mastercard, V-Pay and Maestro.

Amendments and cancellations:

• How can I cancel my booking?

  To cancel your booking, please send us an e-mail with your reservation number or the name of the booking and let us know about this cancellation. You can also contact Willtransfer via Viber, What's up, phonecall.

• How can I change my booking?

  To amend your booking please send us an e-mail to let us know of the required changes or contact Willtransfer via Viber, What's up, phonecall.

• What is your cancellation policy? 

  Free cancellations can be made up to 24 hours before the pick-up time.

Before travelling:

• Where will my driver meet me at the airport?

  Your driver will be waiting for you at Arrivals, by the airport information desk, with a name board.

• Where will my driver meet me at the port?

  Your driver will be waiting for you by the hatchway of the ship, with a name board.

• Where will my driver meet me at the hotel?

  Your driver will be waiting for you at the reception or outside your hotel.

• Do I need to present have my confirmation e-mail to the driver upon my arrival or departure?

  Yes, please either present the driver the electronic copy of theconfirmation e-mail or hand a hard copy over the driver.

• I haven't received my confirmation e-mail. What should i do?

  Your confirmation e-mail will be sent to you once your booking is complete. If you haven't recieved it  please contact us via Viber, What's up, phonecall.

During travelling:

• Are your drivers authorized?

  Yes, all our drivers are fully licensed.

• How much waiting time will i have?

  Your booking quote includes a 15-minutes waiting time for hotel pick-ups and 45-minutes for airport pick-ups, starting from the ''pick-up time'' you booked or once your plane has landed, in case of any flight delays.

• What will happen if my flight gets delayed?

  We monitor all incoming flights. If you provide us the flight number at the time of the booking we will amend the pick-up time with no extra cost.

• What should I do if I cannot locate my driver?

  Please contact us immediately and stay at the pick-up point, while we locate your driver.

• How early should i get th the airport for an international flight?

  You should get the airport 2 hours prior to the departure time.

• How would I know what the pickup time is for my return transfer?

  You must notify us about the pickup time at your hotel when you are booking a return transfer. The driver will arrive at the hotel at the given time. Please note that for most flights, you should aim to be at the terminal, 2 hours before your scheduled flight time.

General FAQ:

• What if my question is not covered here?

  You can e-mail us your question and we will reply to your query as soon as possible.

• Can I smoke in the car?

  No, we operate a strict non-smoking policy. Under the greek smoking legislation it is illegal to smoke in any commercial vehicle carrying members of the public.

• Will my driver speak English?

  Don't worry. All of our drivers speak english.

• Do I need to tip the driver?

  It's entirely up to you.

• How can I contact Willtransfer?

  Our Customer Service Department is available 24/7 and you can always contact us via Viber, What's up, e-mail and phonecall.